Terms & Conditions
Please read these terms of use carefully before using Our Site.
Our Site are operated by AGNYT SPORTSHUB EDITION LLP. and its subsidiaries and affiliates (collectively, "us", "we", “our”, or "AGNYT SPORTSHUB EDITION LLP.").
By accessing or using Our Site or services, You signify that you have read, understand and agree to be bound by these Terms of Use ("Terms of Use" or "Agreement") and any other applicable law, whether or not you are a registered member of AGNYT SPORTSHUB EDITION LLP. AGNYT SPORTSHUB EDITION LLP may change these Terms of Use at any time, effective upon its posting to Our Site. Read through any changes, and if you don’t agree to them, please stop using the Platform. If you continue to use our Platform you will be deemed to have accepted the updated Terms, except to the extent prohibited by applicable law.
ABOUT US
Str8drive.com is operated by AGNYT SPORTSHUB EDITION LLP. is incorporated in India with GST number- 27ACBFA3100C1ZC Our register office is at 10, Chandravel Apt, Nr Apollo Hospital, Aurangabad Naka, Panchavti, Nasik, MH, India- 422003.
REGISTRATION
You will need to register with Str8drive.com to place an order for products through Our Site. If any information provided by you is untrue, inaccurate, not current or incomplete or if we suspect that any information provided by you is untrue, inaccurate, not current or incomplete, we reserve the right to terminate your use of Our Site or your account.
If you are under 18, we ask that you get your parents or legal guardians’ permissions before completing your account registration. You must gain the bill payers permission before you place an order online. By continuing to use Our Site, and any of the services offered, you are confirming that you have received the consent of a parent or legal guardian.
COPYRIGHT
All present and future copyright, design rights, unregistered designs, database rights, registered and unregistered trade, and any other present and future intellectual property rights and rights in the nature of intellectual property rights existing in and to Our Site including content published on them such as text, graphics, logos, banners, images, buttons, underlying source code and software, are owned by us or the applicable licensor. Nothing in these Terms shall be construed as an assignment to you of any such intellectual property rights.
Any use (including copying, reproduction, duplication, transmission, or display of the content of Our Site, without our express written permission) for purposes other than the viewing of information or for ordering purposes, is strictly prohibited.
Permission is granted to electronically copy, and to print in hard copy, portions of Our Site for the sole purpose of placing an order with us or using Our Site as a shopping resource. Any other use of materials on Our Site without the prior written permission of Str8drive is strictly prohibited.
COPYRIGHT INFRINGEMENT
If you believe that Copyright Infringement has occurred, please provide as much evidence as you are able and send it to us at str8drive.cricket@gmail.com or at our postal address: AGNYT SPORTSHUB EDITION LLP, 10, Chandravel Apt, Nr Apollo Hospital, Aurangabad Naka, Panchavti, Nasik, MH, India- 422003. Please include enough information to allow us to contact you upon receiving your request.
USER SUPPLIED CONTENT
You may submit material to Str8drive in the form of comments, questions, suggestions or the like and these communications will be treated as, non-confidential and non-proprietary. In doing so you waive your right to claim material infringement, including the right to approve the way in which Str8drive uses such material. Material submitted to Our Site, may be adapted, broadcast, changed, copied, disclosed, licensed, performed, posted, published, sold, transmitted or used on a royalty-free basis by Str8drive anywhere in the world in any media.
This does not relate to personal data that you submit to us, details on how we process your personal information can be found in our Privacy Policy.
PRIVACY
We process information about you in accordance with our Privacy Policy. By using Our Site you consent to such processing and you warrant that all data provided by you is accurate.
SITE USAGE
You agree that you will only use Our Site in a way which is consistent with the Terms and Conditions and which complies with applicable laws and regulations. You agree that you will not use Our Site to implement software viruses, code, files or programmes designed to interrupt, destroy or limit the functionality of any computer software, hardware or telecommunications equipment or in any other manner which would interfere with or disrupt this website.
You acknowledge that Our Site and any goods that you obtain from Our Site App are provided for your personal use only and may not be commercially distributed without our permission.
IMAGES
Many of the product images displayed on Our Site and in advertisements and catalogues have been created by our own professional team of photographers, Pre-order products may display the manufacturer sample, the final released product may have slight differences in terms of colour or pattern. Once the final released product is received at Str8drive if we notice any differences to the sample the product will be re-shot and image changed on Our Site.
PURCHASING GOODS
All orders placed on Our Site do not constitute a contract. All orders are subject to these Terms & Conditions and are subject to acceptance by Str8drive. When orders are placed on Our Site , we will send an order confirmation that the order request has been acknowledged, this email does not constitute acceptance of the order. Our acceptance of the order is confirmed when delivery of the order is made to you.
As part of the order confirmation process, we will then request pre-authorisation of payment from your card issuer, this will show as a pending transaction for the full value of the order. Payment is captured when we dispatch goods to you. This still does not constitute acceptance of the order.
If you are purchasing a Pre-order Item, we will process a pre-authorisation when the order is first placed but ask that you ensure you have adequate funds in your account at the time of dispatch.
If you are purchasing a personalised item, the payment will be taken before the item is sent for personalisation.
By submitting your payment details to Str8drive, you accept that we will capture funds at the time stock is available for dispatch, Str8drive will not accept liability for any charges applied by your card provider relating to the transaction.
Limited Editions - Please note that in the case of limited edition products, there may be extra restrictions such as limiting the number of products per customer. These extra restrictions will be made known to you via Our Site when ordering.
Str8drive reserves the right to decline orders for bulk/high value purchases or the identification of a pricing or product description error. We reserve the right to change price and availability information without notice.
PAYPAL
Paypal’s user terms can be found here. General information on Paypal is available here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Paypal’s privacy statement.
PRODUCT ORDERS
All orders placed through Our Site are subject to Str8drive acceptance. This means that Str8drive may refuse to accept or may cancel any order, whether the order has been confirmed, for any or no reason, and without liability to you or anyone else. If your credit card has already been charged for an order that is later cancelled, Str8drive will issue you a refund consideration bank and paypal transaction terms.
SHIPPING METHODS AND TIMELINES
We offer various shipping methods, and the estimated delivery times will be 6 - 8 Working Days (Domestic) & 8 - 10 Working Days (International).
All delivery times are approximate and are subject to change due to circumstances beyond our control.
SHIPPING COST
Shipping costs are calculated based on the chosen shipping method and the destination.
Any additional fees, such as customs or import duties, are the responsibility of the customer.
ORDER PROCESSING
Orders are typically processed within 1 - 2 business days (excluding weekends and holidays) after payment verification.
In-stock items will be shipped within this time frame.
SHIPPING ADDRESS
Customers are responsible for providing accurate shipping information. We will not be liable for any delays or losses due to incorrect or incomplete addresses.
DELIVERY
Our responsibility ends once the package is handed over to the shipping carrier.
Customers are responsible for inspecting packages for damage or discrepancies and reporting any issues to us within 24 Hours of delivery.
DELAYED AND LOST SHIPMENTS
We are not responsible for delays or losses caused by the shipping carrier or any events beyond our control.
If your package is lost, we will assist in filing a claim with the shipping carrier.
INTERNATIONAL SHIPPING
For international orders, customs and import duties may apply, and customers are responsible for any additional charges.
RETURN OF UNDELIVERABLE PACKAGE
In the event that a package is undeliverable, we will attempt to contact the customer to arrange re-shipment at the customer's expense.
REFUNDS AND CANCELLATIONS
For information on refunds and order cancellations, please refer to our Refund and Cancellation Policy.
CHANGES OF SHIPPING AND DELIVERY TIME
We reserve the right to update or modify these terms and conditions at any time.
CONTACT INFORMATION
For any shipping and delivery-related inquiries, please contact us at str8drive.cricket@gmail.com.
INTERNATIONAL ORDERS
Please note that the prices displayed as VAT inclusive will be the full price charged to customers in the United States and no deductions will be made on sales made to the United States. Although customers in the United States do not pay VAT we do not reduce the price paid. The price paid does not include any local taxes for the US so please be aware that you may still be liable for import fees and local taxes.
Str8drive.com accept no liability for any additional charges levied by the government of the recipient country. By placing an order on Our Site or Mobile App, the customer acknowledges the recipient accepts liability for any charges applied by their government or by the shipping courier (including, but not limited to taxes, duties, holding fees or administration). Str8drive.com has no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country and are subject to change. Str8drive.com would advise each customer to contact their local customs office for further information prior to placing any order.
Furthermore, Str8drive.com will also not be liable for any further costs incurred because of customers refusing to pay the applicable customs charges and will charge accordingly for any charges incurred by Str8drive.com because of the recipient’s refusal to pay the applicable charge levied by Customs.
RESTRICTED PRODUCTS
Please be aware that not all of our products can be shipped to all destinations. This could be due to Brand restrictions or a restriction on the material or product itself. Recommendation is to always follow updated FAQ section.
PAYMENT FAILURES
In the event that a payment for an order cannot be processed due to issues such as insufficient funds, an expired card, or any other payment-related problem, the customer will be notified of the failure. The order will not be processed or shipped until a successful payment is made.
AUTHORIZATION HOLD
Some payment processors may place temporary authorization holds on funds for pending orders. These holds will be released within a specified timeframe, as determined by the payment processor. Customers are responsible for any charges associated with authorization holds.
TECHNICAL ISSUES
In the event of technical issues, server outages, or other unforeseen circumstances that result in a transaction failure, we will make every effort to rectify the issue promptly. This may include resubmitting the transaction or providing an alternative payment method.
COMMUNICATION
We will notify customers of transaction failures and provide instructions for resolving the issue through the contact information provided during the order process. It is the customer's responsibility to ensure that their contact information is accurate and up to date.
CUSTOMER SUPPORT
If customers encounter any difficulties or have questions regarding a transaction failure, they can reach out to our customer support team for assistance. Contact information for our customer support team can be found on our website.
LIABILITY
We are not liable for any losses, damages, or inconveniences resulting from transaction failures unless they are caused by our gross negligence. We do not assume responsibility for any third-party payment processing issues or technical problems beyond our control.
AVAILABILITY
Str8drive will endeavour to display availability as accurately as possible. If we are unable to supply the goods requested, we will aim to assist you in finding a suitable alternative which you are happy with, however, a difference may be required to be paid. If you do not wish for an alternative product, we will cancel the order and any pending transaction promptly, please be aware that funds may take several days to reallocate in your account.
Some items have very limited availability, very occasionally we may need to limit the amount supplied per customer to try to ensure that as many customers as possible can gain access to them.
CANCELLATION
We regret that we don’t offer orders cancelation in any circumstances for any items.
PRE-ORDER ITEMS
If you are purchasing a Pre-order Item, we will process a pre-authorisation when the order is first placed but ask that you ensure you have adequate funds in your account at the time of dispatch. Pre-order dates are provisional, and we cannot be held responsible for any costs incurred for your time, or services paid for if there are delays or non-supply of product.
PERSONALISED ITEMS, USER UPLOADED CONTENT AND CUSTOMISATION REQUESTS
Generally: If you are purchasing a personalised item, we will process a pre-authorisation and collect payment when the order is first placed. The payment will be taken before the item is sent for personalisation not immediately before dispatch.
Once an order containing personalised items has begun the personalisation process it cannot be changed or cancelled. All personalised items cannot be returned unless an item has a genuine manufacturer’s fault.
Str8drive reserve the right to utilise our knowledge and expertise in positioning, sizing and the method of personalisation and customisation. Any images shown on Our Site App indicate only a rough guide as to how the finished item will appear. By placing your order for personalised or customised items you agree that Str8drive will use the guidelines provided by you during the order placing process to determine an appropriate and suitable way to personalise or customise your order and you agree to accept the decisions made Str8drive make when using the guidelines provided by you.
Teamwear and garment personalisation:
Crests and Sponsor Logos will always be produced to industry standard size and placed in the most suitable place on the garment in the area you have suggested. We cannot cover manufacturer logos. If you have elected to add customisation to an area already populated by a manufacturer or brand logo your customisation will be placed in the area you have indicated as appropriate to also ensure that the manufacturer or brand logo is also still visible.
In some rare cases Str8drive.com may choose to send a sample/ graphic copy for the same for you to sign off before personalising or customising your order. This will not happen on all orders as our experts are usually certain of the best placement and method to use and will always follow industry standards where possible. If a sample is sent to you the processing times and expected fulfilment times will be impacted while your confirmation is awaited. Once a sample has been approved by you it cannot be amended further as production will commence upon receipt of your approval.
User Provided Content:
If you provide images to us to be used when personalising or customising a team wear order you must provide the highest resolution file that you are able to supply. If the image is not of sufficient quality, we may not be able to accept your order and we will contact you to obtain a better quality image or alternatively offer a ‘re-drawing’ service for a fee of $50 to make your image usable.
You must have the right to use any images that you upload in the way that you intend for them to be used. You must also have the right for us to use the images in the way that you request for us to use them. By uploading images to Our Site, you are informing us that you have the right for the images to be used by you and by us. You must not upload any images where you do not have the right to do so and you will be liable for the consequences of any copyright infringement. By uploading images to Our Site, you agree that you have ensured that your intended use of that image does not:
• Infringe anyone’s copyright – you are either the copyright owner or the copyright owner has granted you permission to use the image on your item
• Infringe upon anyone’s privacy or data protection rights – any people used in images or whose data is used in any part of your customised kit should have fully consented for this to take place and you should obtain written approval that such consent has been provided. Str8drive.com will not be held liable if you have failed to do so
• Infringe any other rights, such as a trademark, of any person or entity
• Contravene any law
• Include anything that is false, inaccurate, misleading, offensive, threatening, defamatory or might cause needless harassment, alarm, distress, upset, embarrassment, annoyance or inconvenience to any person
• Contain material that is obscene, indecent or offensive or promotes discrimination or incites hatred or violence
• Contain any computer virus, macro virus, trojan horse, worm or anything else designed to interfere with, interrupt or disrupt the normal operating procedures of a computer or to covertly intercept or access data or personal data without authority
Need to Return Item(s) or Cancel the Order:
Once an order has been placed and it contains items from our delivery partner, it cannot be cancelled or retured even if it has items fulfilled by Str8drive. The only items exempt from this are Pre-order items that are not in stock yet. Should you still not wish to have it upon receival, please arrange for it to be returned.
Item is Lost in Transit:
If your parcel is potentially lost in transit, please contact our Customer Service team via email. We will then raise an investigation with the courier through the respective delivery partner your order was dispatched with – this process takes between 15-20 working days.
As soon as we receive a conclusion on the investigation, our Customer Service team will be in contact with you. Please note that for items that are determined lost in transit by our delivery partners, we can only process a refund and not an exchange. This refund will be arranged by our delivery partners and will take up to 45 working days.
CLAIMS FOR NON ARRIVAL OF ORDER/RETURN
You will be provided a with delivery date estimation during checkout. Please note that any dates shown are estimates only and do not constitute guarantees. You may need to allow extra time for your order to arrive if it has not arrived before the estimated delivery date. Str8drive uses reputable and reliable carriers who will allow you to track your order so you will be able to follow its progress and see when delivery is likely to take place and carriers may deliver to a safe place. To keep an eye on your order, once this has been dispatched you will be sent an e-mail of the tracking information. Please note that if you select a ‘Standard’ delivery service your parcel will be sent through the postal network and in the USA claims for non-arrival of orders will not be investigated until 25 days have elapsed since the parcel was dispatched.
Valid claims of non-receipt are extremely rare and we will always make sure that we do the right thing to minimise any inconvenience caused by any delays in transit. You should contact our customer service team as early as possible if you have any concerns about your delivery. If our carrier has scanned your parcel as delivered to you but you have not received it, or if your return is showing as scanned delivered to us but we have not yet processed it, please contact our customer service team. You will be required to allow us 10 business days from our acknowledgement of your claim to investigate all such claims. You will also need to fully co-operate in the investigation and provide us with all documentation that we request during the process. Failure to do so will result in a failed claim.
Regrettably online retailers are often targeted by criminals engaging in fraudulent activities and theft which focus on bogus claims of non-receipt of delivery or return (e.g. theft made through so called ‘SE” or “Social Engineering’ techniques, DNA/LIT/MI scams, fraudulent EB/PEB claims, FTID returns and digitally altered POPs). Crimes of this nature are very damaging to retailers and genuine consumers alike.
Str8drive is acutely aware of the techniques employed by these criminals and as a result our investigation process is very thorough. As part of the process you may be required to provide some or all of the following:
• A signed and witnessed declaration indicating that you have not received your items in spite of the carrier’s indication that they have safely delivered it
• Proof of address
• A police report detailing the fact that your order was stolen from your property
• A face to face meeting with the carrier who delivered your parcel
• In the case of a return - proof of postage that will be passed to the carrier for verification that it has not been altered
• In the case of a return – an affidavit indicating that the items being claimed as returned were legitimately returned by you and that no evidence supplied by you has been fabricated or digitally altered.
No claims of “non-delivery” or returns claims will be exempt from investigation.
RETURNS POLICY
All goods supplied by Str8drive are from official sources and covered by the normal manufacturer's warranty. We follow “ NO RETURN- NO EXCHANGE” policy.
ALTERNATIVE DISPUTE RESOLUTION (ADR)
If you are unhappy with the service or product you have received from us, we have a dedicated team who will endeavour to resolve any complaint or grievance that you may have.
LINKS
Str8drive may provide links to websites owned by Str8drive and associated third parties that may not relate to Str8drive. All links are provided on our sites are for your convenience only. Access to websites that are owned by third parties is at your own risk and Str8drive is not responsible or liable for such third-party websites.
PUBLISHED ACTIVITY
Str8drive allows you the option to publish your actions on Str8drive website to social media platforms. Str8drive does not control which information gets disseminated on participating social platforms. You agree to allow Str8drive to check your Str8drive cookies when you are visiting participating social platforms and allow Str8drive to receive information about your use of those social platforms. You can deactivate this publishing feature on your social media profile.
LIABILITY
Str8drive will endeavour to ensure that Our Site is continuously fully operational. However, we cannot guarantee that Our Site will be fault free. Access to Our Site and may be interrupted or restricted to allow for emergency or routine repairs or maintenance to be carried out or the introduction of new facilities or services.
By using Our Site, you acknowledge and agree that the Internet uses elements and relies upon services, input and facilities which are not within the control of Str8drive and if Str8drive is totally or partially prevented or delayed in the performance of any of its obligations in providing a particular service, such a situation will constitute a force majeure and Str8drive shall be excused the performance for so long as such a situation endures.
For the purposes of these Terms and Conditions, the term force majeure shall be deemed to include any cause affecting the performance by Str8drive of its obligations arising from or attributable to acts, events, omissions or accidents beyond the reasonable control of Str8drive and in particular, but not by way of limitation, shall include strikes, lock-outs, other industrial action, actual or threatened terrorist action, civil commotion, riot, crowd disorder, invasion, war, threat or preparation for war, fire, technical or power failure, software, hardware or telecommunication or other network failures, interruptions, disruptions or malfunctions, explosions, storm, flood, earthquake, subsidence, structural damage, epidemic or other natural or physical disaster, any legislation, regulation, rule or ruling of government, court or any competent authority.
You agree to indemnify, defend and hold Str8drive, all of their associate companies, their directors, employees, information providers, licensor and licensees, officers and partners, (collectively, the "Indemnified Parties") harmless from and against any and all liability and costs (including, without limitation, legal fees and costs), incurred by the Indemnified Parties in connection with any claim arising out of any breach by you of these Terms and Conditions. You will co-operate as fully as reasonably required by Str8drive as the case may be, in defence of any claim. Str8drive reserves the right, at their own expense, to assume the exclusive defence and control of any matter and you shall not, in any event, settle any matter without the written consent of Str8drive.
LIMITATION OF LIABILITY
To the fullest extent permitted by applicable laws, none of Str8drive nor any of their respective directors, employees, affiliates or other representatives will be liable for loss or damages arising out of or in connection with the use of, or inability to use, the materials in and/or facilities or services offered through Our Site, including, but not limited to, indirect or consequential loss or damages, loss of data, income, profit or opportunity, loss of or damage to property and claims of third parties, even if Str8drive have been advised of the possibility of such loss or damages or such loss or damages were reasonably foreseeable. If this clause is unenforceable in whole or in part in any jurisdiction due to relevant laws, then in no event shall Str8drive accept liability to you for all damages, losses, and claims (whether in contract, tort (including, but not limited to, negligence), or otherwise) exceed the amount paid by you, if any, for accessing Our Site.
ALTERATIONS
We have the right to amend, remove or vary our services and/or any part of Our Site and Mobile App (including our T&Cs) at any time.
CONTACT US
If you have any comments, complaints or questions about Our Site or Mobile App or any of the products supplied to you, please let us know by:
• Emailing str8drive.cricket@gmail.com
• Write to us at:
AGNYT SPORTSHUB EDITION LLP, 10, Chandravel Apt, Nr Apollo Hospital, Aurangabad Naka, Panchavti, Nasik, MH, India- 422003
WEBSITE USE RESTRICTIONS
You may use the Content only for your own non-commercial use to participate in Our Site or to place an order or purchase products from str8drive.com.. Any other use is prohibited unless agreed to by AGNYT SPORTSHUB EDITION LLP in writing.
You agree not to change or delete any ownership notices from materials downloaded or printed from Our Site.
You agree not to modify, copy, translate, broadcast, perform, display, distribute, frame, reproduce, republish, download, display, post, transmit or sell any intellectual property or content appearing on Our Site, including user-generated content, without the prior written consent of AGNYT SPORTSHUB EDITION LLP., unless it is your own user-generated content that you legally submitted on Our Site.
You agree not to use any data mining, robots, scraping or similar data gathering methods. Nothing in these Terms of Use shall be interpreted as granting any license of intellectual property rights to you.
FRAUD PREVENTION
To help prevent credit/debit card fraud, we may request additional information should we have any concerns with your order. This additional information would be proof of billing address or simply a conversation with you, so we can discuss our concerns.
Str8drive will never cancel or not accept an order without liaising with the customer unless we are certain the order was not genuinely placed by the cardholder.
WARRANTY DISCLAIMER
Str8drive is not responsible or liable for any User Generated Content or other Content posted on Our Site or for any offensive, unlawful or objectionable content you may encounter on or through Our Site, User Generated Content, Content, and the materials and products on Our Site and are provided and without warranties of any kind. To the fullest extent permitted by law, Str8drive disclaims all warranties, express or implied, including, but not limited to, implied warranties of title, merchantability, fitness for a purpose and non-infringement. Str8drive cannot guarantee and does not promise any specific results from use of Our Site. Str8drive does not represent or warrant that Our Site will be uninterrupted or error-free, that any defects will be corrected, or that Our Site or the server that makes Our Site and available are free of viruses or anything else harmful. To the fullest extent permitted by law, Str8drive does not make any warranties or representations regarding the use of the materials or Content in Our Site and in terms of their correctness, accuracy, adequacy, usefulness, reliability or otherwise. You understand and agree that you download or otherwise obtain Content (including any mobile client) at your own risk and that you will be solely responsible for your use and any damage to your mobile device or computer system, loss of data or other harm of any kind that may result. Str8drive reserves the right to change all Content and other items used or contained in Our Site or at any time without notice. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.
GOVERNING LAW
THE USER AGREEMENT SHALL BE GOVERNED BY AND CONSTRUED IN ACCORDANCE WITH THE LAWS OF INDIA, WITHOUT GIVING EFFECT TO THE PRINCIPLES OF CONFLICT OF LAWS THEREUNDER.
ANY DISPUTE OR DIFFERENCE, WHETHER ON INTERPRETATION OR OTHERWISE, IN RESPECT OF ANY TERMS HEREOF SHALL BE REFERRED TO AN INDEPENDENT ARBITRATOR TO BE APPOINTED BY THE COMPANY. SUCH ARBITRATOR’S DECISION SHALL BE FINAL AND BINDING ON THE PARTIES. THE ARBITRATION SHALL BE IN ACCORDANCE WITH THE ARBITRATION AND CONCILIATION ACT, 1996, AS AMENDED OR REPLACED FROM TIME TO TIME. THE SEAT OF ARBITRATION SHALL BE NASHIK AND THE LANGUAGE OF THE ARBITRATION SHALL BE MARATHI.
SUBJECT TO THE AFORESAID, THE COURTS AT NASHIK SHALL HAVE EXCLUSIVE JURISDICTION OVER ANY PROCEEDINGS ARISING IN RESPECT OF THE USER AGREEMENT
TERMINATION
We reserve the right to suspend your use of Our Site at any time for operational, regulatory, legal or other reasons. We may terminate your use of Our Site, and/or your account with us with immediate effect if you breach any of these Terms.